Refund Policy

Overview

At EssayMaster AI, we strive to provide the highest quality service to our customers. We understand that sometimes you may need to request a refund, and we have established this policy to ensure a fair and transparent process.

Eligibility for Refunds

• Refund requests must be submitted within 14 days of purchase
• Credits must be unused at the time of the refund request
• Subscription cancellations are eligible for prorated refunds
• Technical issues preventing service use may qualify for refunds

Non-refundable Items

The following items are not eligible for refunds:

• Used or partially used credits
• Completed content generation services
• Special promotional offers marked as non-refundable
• Accounts terminated due to policy violations

Refund Process

To request a refund:

1. Contact our support team via email or support ticket
2. Provide your order number and reason for the refund
3. Allow up to 7 business days for review
4. Approved refunds will be processed within 14 business days

Payment Method

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days